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Disclaimers

PRODUCT CLAIM.

The I.E. Spa Indulgences product names do not make any claims nor are they intended to treat any condition or disease.  The names are intended to describe the properties associated with the products.  Customers purchase products with the expressed agreement and a clear understanding that they are using the products at their own discretion.

CONSULT A MEDICAL PROFESSIONAL.

While the raw ingredients used in these spa products have many beneficial properties, they are not intended to diagnose, prevent, cure, or treat any condition or disease.  Prior to using these products, anyone under the care of a medical professional should consult them for the appropriate diagnosis, treatment, and use.  

ESSENTIAL OILS.

Some essential oils should be avoided by pregnant women.  Pregnant women should consult a medical professional before using these products.

DO NOT CONSUME.  EXTERNAL USE ONLY.

Some of the spa products use food-grade ingredients.  They may look and smell good enough to eat but they should not be ingested or consumed internally.   They are for external use only.  Parents should monitor the use of products with children.  Should any of the products be consumed by mistake, contact a medical professional as soon as possible.

CONDUCT A SKIN TEST.

It is possibe to have an allergic reaction to natural ingredients.  Be sure to do a patch test on the inside of your forearm, (where the skin is most delicate and similiar to your skin on the face), to make sure the skin does not have an adverse reaction to the ingredients used in the formation of the products.

AVOID EXTREME HEAT.

Some raw ingredients will melt in extreme heat.  For example, raw organic coconut oil will melt at 76 degrees. If the product melts, refrigerate to solidify.  Keep products in a cool and dry place.  See the product descriptions for further details and recommendations.  Some products are best kept refrigerated for longer shelf life and to retain its intended form.

ORDER STATUS.

We accept orders 7 days a week.  Orders are processed Monday-Friday between the hours of 10 AM and 8 PM EST., Saturday and Sunday between the hours of 11 AM-6 PM EST.  Orders received after 6 PM EST. on the weekend and 8 PM EST. during the week will be processed the next business day after the order is placed. Orders are not processed on holidays.  Orders with different bill-to and ship-to addresses, may require additional authorization.

PRODUCTS ARE MADE TO ORDER.

They will usually ship within 48 hours from the time the order is processed.  Special orders, personalizations, customizations, and bulk orders will take longer.  Customers will be given frequent status updates regarding these products.  

CHECK ORDER.

Customers are encouraged to check all orders within 24 hours of receipt.  If there are any discrepancies, they will be addressed immediately and rectified to the customer's satisfaction.

CANCELING AN ORDER.

Unfortunately, once an order is placed, it cannot be cancelled.  We encourage customers to carefully review their orders at checkout prior to submitting an order.  Customers wishing to cancel orders after the order has been submitted should review the refund policies for any remedies.

WARRANTY.

We stand by the quality of our products and will do our very best to deliver a superior product to customers. Customers purchase products "as is" and without warranties of any kind, whether express or implied.

METHODS OF PAYMENT.

All payments (online or in-person) are taken prior to any order being processed, made, packed, or shipped. Orders are prepaid via cash, money order, certified check (in-person orders only), or credit card.  We accept all major credit cards (MasterCard, Visa, Discover, and American Express) online and in-person via PayPal and Square, Inc.  I.E. Spa Indulgences LLC does not acquire or retain any credit card data.  The data is secured through PayPal and Square through online encryption and authorized credit card readers.  Credit card orders more than $500.00 may require additional authorization from the card holder.

PRIVACY.

Your privacy is vitally important to us.  We will not share or sell customer information without an expressed written permission to do so.  Data from the website is collected in the aggregate in order to improve user experience.  Cookies are an example of this type of data; they are small bits of data that your web browser stores on your computer when you visit certain web sites; they do not contain any personal information.  I.E. Spa Indulgences LLC will collect Postal Addresses, Telephone numbers, and E-Mail addresses for the purpose of fulfilling and shipping orders and relevant correspondence related to a past or present order.  Customers can make changes to their addresses at checkout or by updating their online account information.  We may also send an occasional promotional correspondence via postal mail or E-mail.  However, we promise to keep these interactions to a minimum.  Customers, who do not wish to receive such mailings, should notify us via Contact Us and will be given the opportunity to opt-out of these promotions at the time of receipt.